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Hello All

Several excellent articles this week on relationships, leadership, product focus, and communication. Our own Trent Nguyen penned a great comparison between Usability Testing and User Acceptance Testing. And of course a nod to the The IT Crowd and The Beatles. 🙂 Have an article you would like to share? Please send it my way.

1. The PM and Design Relationship — and how not to f**k it up

“10 tips on how to build rapport and create mutual respect with your designer partners.”

2. New to Leadership: A Survival Guide for Those Brand-New Leaders
“Leadership, like many other vital soft skills, is one that can be honed and mastered over time. Maybe things won’t click right away because, let’s be honest, all of this takes time. But you have to make it your goal to keep working until you find a good leadership style that works for you.”

3. What comes after Customer-Centricity?
“For many years now, I’ve been fascinated by the timeline shown below and pondering what lies beyond the Age of the Customer. These days, I’ve got a pretty good idea about what’s next.”

4. Usability Testing vs User Acceptance Testing: what’s the difference?
“Sometimes during project scoping and planning at Nexient, we run into confusion about the difference between usability and user acceptance testing (UAT). It’s easy to understand the confusion: at a basic level, both involve getting feedback from real users to create a better product. But they happen at opposite stages of development and involve very different methodologies and objectives.”

5. The 5 Best Ways To Improve Your Written Communication
“The good news is that great communicators aren’t born; they’re made through deliberate practice. And that practice is worth it: your ability to communicate effectively helps you connect to others, enhances your relationships, builds trust, and paves the way for career success by bridging gaps between you and your clients, colleagues, and partners.”

6. Why do we round corners?
“A deep dive into the human attraction for roundness.”

7. The Real Reason America Doesn’t Have Enough Truck Drivers
“A 1,000-mile journey through the middle of America reveals the fundamental reason for truck driver shortages: It is a job full of stress, physical deprivation and loneliness.”

8. Microsoft Issues ‘Turn It Off And On Again’ Warning For Windows 10 Users
“In the cult British TV situation comedy, The IT Crowd, Roy, the hapless technical support person, always answered the phone by asking, “have you tried turning it off and on again?””

9. What the Beatles Tell Us About Fame
“Let’s say you’re a musician, artist or actor with dreams of making it big. How do you do that? The standard answer is: Be really excellent at your craft and you will become renowned. Sadly, it’s not that simple. Excellence is a requirement, but often it’s not enough.”

10. Where to Find Those Free N95 Face Masks
“Pharmacies and other community health centers across the US are distributing high-quality masks. Here’s how to claim yours.”